CX Engagement Specialist, Innovation Leader (Community Manager)



Experience of a minimum of 2 years working with digital marketing.
Spanish and English at the negotiation level.
Excellent understanding and experience in the world of Social Networks, the brand roles and creative strategies.
Born communicator and organizer.
Vocation of customer service (internal / external).
Critical thinking and prepared to solve problems quickly and effectively.
Ability to have a global vision of Social Media.
Works well under pressure
Highly communicative and empathetic as a key member of a multi- cultural and multi-functional team.



Findasense is a fast-growing company. It has developed and deployed marketing and consumer interaction solutions to more than 40 markets over the last 4 years. Since 2011, our team has doubled its size every year, and now comprises more than 250 full-time professionals. Findasense is fully aimed and committed to creating an outstanding, global and networked organization, with innovation, creativity and smart client service practices at the heart of all operations and capabilities. We seek for humble, talented, and ambitious people with strong ‘can-do’ and ‘start-up’ attitude.


Mission:

Our Community Manager will provide professional, courteous and fast support for customers, in contact with other departments to provide two-way communication on consumer issues.


Outcomes and accountabilities:

  • Each day should review the tasks and tickets open in all websites and tools, follow up and send a status to the project manager.
  • You will be in charge of updating our clients websites via CMS. Owner of all changes required in product updates, home updates, and entry data as a main responsibility in your daily tasks.
  • The Social Media Manager is who implements the creative content.
  • It is the last responsible for what the Community Managers publish and answer, therefore they double-check with them.
  • You could be the backup Community Managers of any or several brands at any time.
  • May requiere RTM event coverage


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