Consumer Care Agent (German Native), Engagement Specialist
What will you do?
- The channels you will manage will be the customer care channels (Care) via email and telephone, resolving customer queries on a Q&A basis.
- You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
- You will produce monthly quantitative and qualitative reports on Customer Care performance.
Who you are?
- Customer service oriented, organised and attentive to detail.
- Sociable person who enjoys customer service and generating good engagement with everybody.
- You are native German and bilingual in English (you will communicate with the German team as well as the global team in English).
- Nice to Have: Spanish or some other language (we speak English so don't worry if you don't speak Spanish).
- Availability to work full time.
- Availability to be hired in Spain.
- You must be located in Spain.
The rol
This position has the purpose of coordinating and managing direct communication across all digital channels in a proactive way; in this way we can keep customer satisfaction in line with the needs of our customers.
The team
You will be part of an EPIC team! The Engagement team that has the great purpose of strengthening the relationship between brands and consumers to achieve the best interaction with our customers. The projects you will be involved in will have an impact on consumers, clients and all Findasensers, achieving relationships that work at all levels. You will be in a self-managing environment that will allow you to lead new and unique projects, empowering the Innovation Leader that identifies all of us at Findasense.
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